Field Service Management

Our Field Service Management solutions are at the core of what we do. We coordinate and oversee on-site technicians, ensuring timely and efficient service delivery tailored to our clients’ needs. From the initial installation to ongoing support and emergency repairs, our field service team is equipped to handle every challenge, ensuring consistent and reliable service for your kiosk systems.

Installation

NIEKO specializes in the professional installation and de-installation of kiosks. Our expert technicians ensure that every component is installed securely, configured accurately, and tested thoroughly for optimal performance. When it’s time for upgrades, relocation, or end-of-life removal, our de-installation services ensure that equipment is dismantled safely and efficiently.

Repairs/Upgrades

Even with regular maintenance, issues can arise. NIEKO’s repair services are designed to address problems quickly and effectively. Our skilled technicians diagnose and resolve issues on-site, ensuring minimal impact on your operations. Whether it’s a hardware malfunction, software glitch, or connectivity issue, we work diligently to restore functionality as soon as possible.

Preventative Maintenance

We believe in proactive care to avoid costly downtime. Our preventative maintenance services include routine inspections, cleaning, software updates, and part replacements to keep your kiosks operating at peak efficiency. By identifying and addressing potential issues early, we help clients minimize disruptions and extend the lifespan of their equipment.

Third-Party Logistics

NIEKO provides third-party logistics (3PL) support to manage the seamless transportation, warehousing, and delivery of kiosk equipment. We streamline the entire supply chain process to ensure timely delivery and reduce delays in deployment. By partnering with logistics experts, we guarantee that your equipment arrives safely and on schedule, ready for installation or repair.

Site Surveys

Before any installation begins, our team conducts detailed site surveys and compliance audits to assess the location’s suitability. This ensures that the site meets all technical and regulatory requirements, allowing for smooth and efficient kiosk integration. By identifying potential challenges in advance, we save time and resources while minimizing disruption to your operations.